Cancellation, Return, and Exchange Policy

Last updated: [Update Date]

Our goal is for you to be satisfied. Below is our cancellation/return/exchange policy:

1. Cancellation of a Distance Sale Transaction (14 days)

For a distance sale transaction, you can cancel an order within 14 days from the date of receiving the product or the date of receiving the transaction details document — whichever is later.
For a cancellation/return request, please contact customer service in writing: [Support Email] and state [Order Number].

2. Cancellation Fees

In case of cancellation not due to a defect/non-conformity, the company may charge cancellation fees of up to 5% of the transaction price or ₪100 (whichever is lower), in accordance with the law.

If you do not charge cancellation fees — this section can be updated accordingly.

3. Conditions for Return/Exchange

To be eligible for a return/exchange, the product must be:

• New/unused

• Free of stains/odors/signs of wear

• With labels/tags (if attached)

• In its original packaging (as much as possible)

4. Items with Return Restrictions for Hygiene Reasons

For hygiene reasons, certain items (e.g., underwear/bodysuits/tight-fitting items) may be restricted from return/exchange, unless they were received defective or not as described.
If in doubt — please contact us and we will review each case individually.

5. Size Exchange — Recommended Solution

In case of a size mismatch, we will be happy to offer a size exchange (subject to availability).
To initiate an exchange, please send:

• [Order Number]

• The size received

• The desired size

• (Optional) Photo of the size label

6. Return Shipping Cost

Unless the product is defective/incorrect — return shipping is at the customer's expense.
You can send it via any shipping company. In many cases, Israel Post/registered mail is a simple solution and does not require a "return code".

7. Return Address

[Recipient Name / Store Name]
[Full Return Address]
Phone: [Return Phone]
Please note on the package: [Order Number]

8. After Receiving the Product

After the product is received and inspected, we will perform one of the following, according to the customer's request and policy:

• A refund to the original payment method within [Refund Processing Time - e.g., 5-10 business days], or

• Exchange/sending a replacement product, or

• Issuing a coupon/store credit (if the customer requested it)

9. Shipping Delays

If the order has not arrived within an exceptional period relative to the declared delivery timeframe, please contact us with [Order Number] and we will check the shipping status.